The three simple steps to use Kitarin！
We do not accept reservations on the day of use.
● By phone
Please make a reservation by 18:30 the day before. Tell us your name, your rental date, the number of bicycles, and your contact information. （If necessary, we may also ask your preferred bicycle model）
Reservations can be made here →「Internet Reservations」
Online reservations must be made 2 days before your arrival; please be careful of your dates.
※We will contact you either by email or phone to confirm your reservation within 48 hours.
※If you are not contacted by our store after 48 hours, there is a possibility that your e-mail provider has blocked our e-mails. Please contact us by phone to confirm your reservation.
● Come Directly to the Store
We have a limited number of bicycles, so please come sooner during the busy season (July to September).
※There may not be enough bicycles when applications are made the day of. Please confirm by phone first.
● Fill out the application → present ID (licenses, etc.) → pay → bicycle explanation
※We ask for identification to prevent disputes.
● Please return the bicycle within the rental time.
● Cancellations made on the day of
We ask that you pay fees in full for cancellations on the day of. Cancellations made until the day before your reservation are free.
● In the case of bad weather on the day of
There will be no need to pay cancellation fees. Please make sure to contact us.
※If we do not hear from you, we will ask for cancellation fees.
● Changing Reservations
If you are changing the date of your reservation or making a cancellation, please make sure to contact us by the day before your reservation.